Is it very unusual to set a "limit" to a workshop ?

  • This has nothing to do with professionalism, much more with experience. All it takes is an order like this to find a fault and a corresponding customer who doesn't see or doesn't want to see the work behind it.

    The resulting trouble is unfortunately not worth it.

    What do you learn from it, you simply reject such error searches.

    If you have to search for a fault, you have to proceed in a structured way and you have to go through the whole wiring harness and understand it. That takes time. If you find a defective insulation after a few hours, which can be repaired with a little insulating tape or heat shrink tubing, the customer must understand that you have to charge for the search time ... which is not always the case.

    Greetz

    This post has been automatically translated.

    Nach 320'000 Spiegeleiern kann die Kantine nicht so schlecht gewesen sein!
    Harm Lagaay

    PS: Ich heisse nicht Greetz k:thinking:

  • This has nothing to do with professionalism, much more with experience. All it takes is an order like this to find a fault and a corresponding customer who doesn't see or doesn't want to see the work behind it.

    The resulting trouble is unfortunately not worth it.

    What do you learn from it, you simply reject such error searches.

    If you have to search for a fault, you have to proceed in a structured way and you have to go through the whole wiring harness and understand it. This takes time. If you find a defective insulation after a few hours, which can be repaired with a little insulating tape or heat shrink tubing, the customer must understand that you have to charge for the search time ... which is not always the case.

    Greetz

    Yes, it does have something to do with a "lack of" professionalism, if you as a "specialist company" refuse orders that belong to your area of responsibility. - You can talk to the customer. "I'm afraid I have to tell you in advance that the job may run into four figures. But we can initially agree on a limit. But if the problem is not solved by the time you reach the sum x, or it becomes very expensive, just because of the amount of work, even if the material input is very small, you would have to understand that then. But it is your decision. Think about it calmly and then contact us if necessary".

    That's how you do it, at least as a serious business.

    But if you pretend to be a "master workshop" and then say "That's too hard for me", then that's a bit ridiculous. - I also don't understand how a customer can accept such clownish behavior.

    Before you now write "You didn't understand me, they can already but " - see above my description on the subject of "dealing with customers".

    My family was in business for decades. I know how something like this should work.

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    Gruß, Thorsten

    928, Bj Februar`78. , deutsches Modell, Schalter, Tabakmet., Leder, Klima, Tempomat,

    Bumper der US - Ausführung, sonst original

  • If you have to look for a fault, you proceed in a structured way and have to go through the entire wiring harness and understand it. This takes time. If, after a few hours, you find a defective insulation that can be repaired with a bit of insulating tape or heat shrink tubing, the customer must understand that you also have to charge for the search time ... which is not always the case.

    Moin

    With me it was unfortunately exactly the other way around. My cruise control should be repaired in the workshop. Statement of the workshop: No problem!

    I was aware that the actual repair will be very cheap, certainly only a small thing. But also that the troubleshooting will be very time consuming = expensive.

    The workshop had then reported: Error found, cruise control works again. I then paid the bill and did not argue because of the working time. But after a few kilometers I noticed, the cruise control still does not work. So I went back and complained. The workshop then wanted to touch up. This time the result was, they could not find a fault, but then wrote me again a proper bill - because troubleshooting costs time = money.

    I didn't accept that and we came to an agreement. I got the tip to simply install a cruise control from the accessories. They would gladly do that for me...

    The loss of trust remains. Did they really invest so much time in both repair attempts?

    A workshop visit always has something to do with trust. As a layman, which I am, otherwise I would repair it myself, it is difficult to check whether all the work has been done.

    Horrido

    Nobse

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    928 S4 Schalter, mit GT Nockenwelle (umgearbeitete S4 Nockenwelle), EZ ´87, US-Version

  • Also moin,

    I'll put it this way: A car repair shop does not necessarily have to be competent in electrical troubleshooting. Not for nothing is a motor vehicle electrician a separate training profession 😉

    Even with rather clear electrics as in the 928 , compared to today's driving computers, the normal Kfz Geselle Eckaat without specialization quickly reaches its limits.

    VG

    Thommy

    This post has been automatically translated.

    Porsche 928 RS MJ 1981 bugattiblau / 5,2L 360 PS GTS Fahrwerk/Getriebe/Bremsen


    Klimabedienteil instandsetzen lassen und auf warmweiße LED-Beleuchtung in Originaloptik umrüsten? --> Nachricht an mich!


  • Hello all,

    already two pages of treatise on this actually basic topic ...

    A customer wants problem solved and does not know what it will cost him.

    B Workshop has ability to solve problem and also does not know in advance what effort (cost) is coming.

    Customer wants to limit the search effort with the risk that when the limit is reached problem is not yet solved ?

    Possibility 1: Customer has no confidence in the workshop and does not place an order ... Problem remains ... what then ?

    Possibility 2: Customer has (limited) confidence in workshop, accepts the risk of limited use ... and pays (?) the effort until then ... to then decide again how to proceed ... Problem remains ... to change the horse (the workshop) now possibly leads to the loss of the paid (?) findings ... thus further negotiation ... workshops don't necessarily want to do that either, as they may not trust the customer's payment morale ... human predicament ...

    Possibility 3: Customer has full confidence in workshop and places the order ... until the solution ...

    now this can be discussed arbitrarily in all nuances ... the human factor remains ...

    Greetings

    Richard

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    1995 ... letzte Stufe der Evolution ... zeitloses Design in Perfektion ... handgeschaltet